Partner & Rider Policy

All shops and riders apply through our registration forms and start as pending. We verify your identity, address/location and documents before activating your account. We may decline or pause an account if details cannot be verified or appear inaccurate.

Shops earn the order value less our agreed commission. Settlements are paid to your registered bank account on a weekly cycle. Riders are paid per delivery (or a fixed salary, if enrolled) plus 100% of customer tips. A clear breakdown is always visible in your portal.

Shops are responsible for keeping prices and stock accurate. If an item is out of stock, mark it unavailable promptly. Toggle your shop offline whenever you cannot fulfil orders so customers are never charged for what you cannot deliver.

Accept or decline offers honestly and on time. Prepare and hand over orders promptly, and deliver to the customer’s pinned address. Repeated cancellations, late handovers or no-shows affect your rating and may limit future offers.

Treat customers, shop staff and riders with respect. Customers rate their experience; consistently low ratings or confirmed misconduct (rudeness, tampering, fraud) can lead to suspension. Tips belong entirely to the rider.

You are responsible for your own taxes on the income you earn through the platform. Where the law requires us to collect tax at source or report transactions, we will, and the relevant statements will be available to you.

Either side may end the partnership at any time. We may suspend or remove an account for policy breaches, fraud, safety concerns or repeated poor service. Any settled earnings due to you up to that point will still be paid.

We collect only what we need to run the marketplace — your contact, location and order data. Customer contact details shared for a delivery must be used only for that delivery and never stored or reused. See our Privacy Policy for full details.

For any issue, contact us at support@palmultistore.com. Unresolved concerns can be escalated to our Grievance Officer, listed in the website footer. We aim to respond within a reasonable time.